Frequently asked question

  • How can i become a project participant?

    You should sign up to participate in the project. Please, fill out the form on the home page of our website mistex.biz or click the link sent to you by your friend. You should enter your e-mail (it will be your login) and password.

    Use Google mail ([email protected]) for better safety and uninterrupted operation.

    After signing up you will be able to sign in, replenish your account and make a deposit. Remember to enter your payment details in the corresponding section of your profile.

  • Can I change my password, wallet and email?

    You can change your password when you log in.

    You cannot change your e-mail, so take it into account when signing up.

    You can enter your wallet number just once and change it with Admin’s help (for safety considerations). Use contact information to get in touch with Admin.

  • When can i get my first accrual on my deposit?

    Deposit starts working immediately after it is created, depending on the investment package You will receive the first profit which will successfully be able to withdraw or reinvest in the project.

  • What is the time frame for funds withdrawal?

    Withdrawal funds - a in manual mode, the time limit for withdrawal is 4 working days.

    In case of providing inaccurate, incomplete data about the withdrawal system on the part of the client, the withdrawal does not occur, and the withdrawal request is rejected until all inaccuracies and data are corrected or clarified.

  • What are the terms of the partner program of the project?

    Referral system 2%-1%-1% consists of 3 levels. Activated automatically after registration.

  • Сan i have a few accounts in the project?

    No, it is prohibited to register multiple accounts. In case we find out that you have a few accounts, all of them will be blocked and all funds on them will be frozen with no possibility to get them back.

  • How to make a deposit?

    You can make a deposit in your profile after registration.

    You should replenish your account to select a tariff plan. After that you can select a tariff plan and make a deposit.

    You can also make a deposit using funds available on your account, accrued profit or referral remuneration.

  • Do you charge any fee for funds crediting/withdrawal?

    Our company does not charge any fees for transactions, excluding commissions payment systems.

  • What is the minimum/maximum amount that can be invested?

    Min. deposit amount - 20$, 20 USDT, 0.001 BTC, 0.01 ETH, 0.1 DASH, 0.1 LTC, 0.08 BCH, 100 TRX, 70 DOGE, 0.08 BNB.

    Max. deposit amount - 250 000$. At the current exchange rate for cryptocurrencies $ 250,000.

  • What is the minimum/maximum amount that can be withdrawn?

    Min. amount to be withdrawn – 5$, 10 USDT, 0.001 BTC, 0.01 ETH, 0.1 DASH, 0.1 LTC, 0.07 BCH, 50 TRX, 30 DOGE, 0.07 BNB.

    Max. amount to be withdrawn – no restrictions.

  • Are you planning to add languages and electronic payment systems?

    As far as the project develops, the Administration will add languages and payment systems. Currently, the website is available in English.

  • When can i have an access to my profile?

    Personal information office is available 24 hours a day, 365 days a year.

  • How many deposits can i make in the project?

    You can make an unlimited number of deposits and choose any tariff plan.

  • Can i recover the password if i forget it?

    Yes, click the “FORGOT PASSWORD?” link when you log in to recover your password. When you fill out the data entered during registration, the link for password recovery will be sent to your e-mail.

  • If i make a deposit using funds on my account, will referral remuneration be accrued to my upline?

    Yes, affiliate rewards and RCB will be credited.

  • To what extent is it safe to use the company’s website?

    Our company’s web security specialists developed and implemented a number of efficient measures that make the use of mistex.biz safe both from the point of view of transferred data safety and from the point of view of combating of malicious software, including fishing.

    In addition, we use the most up-to-date servers that do not allow DDoS-attacks to have an impact on the website’s stable operation.

  • Where can i see the date and time of the server?

    You can see it on the top of the home page to the left of “Login/Registration” button.

  • How to configure the system auto RCB?

    In order to configure auto RCB, go to the "My team" section of your account and specify a percentage from 1 to 100 in the "Аuto RCB" window, this will be the % of automatic RCB for your partners.

  • How to withdraw referral commissions and RCB?

    Referral bonus and RCB are automatically transferred to the balance in Your account. Withdrawal funds in a mode - in manual mode, the time limit for withdrawal is 4 working days.

  • Shall i pay taxes on money earned with the company?

    Our company is officially registered. It carries out its activities with adherence to the legislation of United Kingdom. However, we cannot influence your decisions and would like to assure you that we pay all required tax, fiscal and license commitments in full on the money we pay you as interest charges.

    In addition, we do not disclose any details of our cooperation with our clients. That’s why the issue of taxation is an exclusive prerogative of the legislation of the country of residence of our clients and is to be interpreted in accordance with it.

  • Working hours of the company’s support team?

    If you contact our support team via the feedback form, this client support option is available from 9.00 AM to 5.00 PM GMT on business days. Our technical support department processes messages within 4 working days..